Which area first? Usually the one that hurts most right now. In 30 minutes we find out, and you know what you would see in three weeks.
Christian Schipp
CX Transformation Advisor / Partner · Ambit Group
For every customer-facing area a working Dynamics 365 with your processes and your data. Three weeks, fixed price, showroom. You decide on the big budget only once you have seen what you get.
Bookable individually, designed together: one platform, one customer base.
Most CRM initiatives do not fail because of the software, but because everyone talks about concepts before anyone has seen the system. The Accelerator reverses the order.
Three workshops with your experts. Result: target processes, documented and matched against the Dynamics standard with AI support.
We build the area close to standard and load your customers, products or assets into it. No Contoso demo, but your everyday work.
Your executive team sees the area live. Then you decide, with a backlog and a reliable budget, whether and how to continue.
Fixed price, fixed duration, no daily rates. You pay for a result, not for effort.
Each area can be booked individually and follows the same process. Pick the area with the most pressure, or combine.
Dynamics 365 Sales with your lead-to-quote process, products and price lists. The Sales Qualification Agent researches and scores your leads alongside you.
Dynamics 365 Customer Insights with your contacts and segments. Lifecycle and re-engagement journey, emails and Copilot included.
Dynamics 365 Customer Service incl. Contact Center with your case process across two channels: email and telephony via Microsoft Teams. Copilot included.
Dynamics 365 Field Service with your work order process, your assets and technicians. Scheduling, mobile app and Copilot on the live system.
All four areas run on the same platform with the same customer base. What marketing qualifies, sales sees. What service resolves, the technician knows.
Lead to cash in one piece: segments and journeys hand qualified leads directly into the sales process. The classic entry point for growing B2B organisations.
From incident report to job: the case becomes a work order, the technician sees the history. For companies with assets in the field.
The complete customer journey from first contact to service visit. In parallel or in sequence, with one shared roadmap instead of four separate projects.
Two Accelerators can run in parallel in a shared time window, with one kick-off, one customer base and one showroom. From the second area onwards we talk about a package, not two individual prices.
The questions that come up in almost every first conversation.
Every area has a fixed price: Customer Insights CHF 15'000, Sales CHF 20'000, Customer Service CHF 20'000, Field Service CHF 22'000, each excl. VAT. Licences for the POC are included and there are no daily rates. From the second area onwards we talk about a package instead of individual prices.
Three weeks per area, from kick-off to showroom: week 1 the processes, week 2 the build with your data, week 3 showroom and decision. Two Accelerators can run in parallel in a shared time window.
A working Dynamics 365 with your processes and your data, the documented target processes, a prioritised backlog and a reliable budget for the next phase. None of it commits you to phase 2.
Dynamics 365 Sales, Customer Insights, Customer Service including Contact Center, and Field Service. All four run on Dataverse with one shared customer base; Copilot and agents run on your data in every Accelerator.
Companies and organisations in Switzerland, Germany and Austria that are coming from Excel, Access or a legacy system, or that want to tackle several customer-facing areas at once - and whose executive team needs a basis for decision rather than a requirements analysis.
Which area first? Usually the one that hurts most right now. In 30 minutes we find out, and you know what you would see in three weeks.